Shipping Product Policy and Details

Our store uses SF Express - SF Express As a delivery method, you agree to the company's terms and conditions for express delivery.
General spot: Ship the goods within 7 days
Pre-ordered goods: The general order period is 7-14 days. When the store confirms the order, it will inform the customer of the exact order period, and it will also notify the customer when the item is shipped.
1. If the recipient fails to pick up the shipment or contact the follow-up shipment within a reasonable time after the shipment is sent, or the transportation company cannot contact the recipient, the recipient will have the opportunity to be charged storage fees by the transportation company, or the shipment will be abandoned , disposal or sale.
2. In order to protect the rights and interests of customers, if you have not received the shipment within one month after the order is shipped, please contact us or the transportation company as soon as possible to check the status of the shipment.

If the recipient has not picked up the package for a long time/the transportation company cannot contact the recipient and the guide express is reimbursed, the company will not be liable for any loss or damage caused by this.

3. For goods sent outside Hong Kong, you need to pay customs duties, import taxes and other sales taxes and import customs handling fees.

4. Customs regulations vary from country to country or region. For matters such as import sales tax, please contact the local customs department directly.

5. If the package is rejected due to personal reasons, including refusal to pay duties and taxes, failure to provide required documents or other related reasons, the company will not refund or re-deliver the rejected order.